At Jaswely, we pride ourselves on delivering high-quality products and a seamless shopping experience. In line with our commitment to excellence and international retail compliance, we offer an exchange-only policy. Refunds are not offered.
1. Exchange Conditions
Items are eligible for exchange within 14 days from the date of purchase (in-store) or 14 days from the date of delivery (for online orders).
Products must be returned in original condition, unused, unaltered, and accompanied by the original sales receipt and all original tags and packaging.
Any defects related to online purchases must be reported within 24 hours of delivery.
The customer is responsible for organizing and covering all return shipping costs, including international destinations.
Underwear and swimwear are non-exchangeable due to hygiene and safety regulations.
Promotional or discounted items are exchangeable within 4 days of in-store purchase or delivery (for online orders).
For products purchased in Dubai store, customers may hold the item as a deposit for up to 4 months, allowing flexibility to exchange for a different size, colour, or item at a later date (subject to availability).
2. Important Notes
Products returned for exchange must include all accompanying items such as dust bags, manuals, and branded packaging where applicable.
Items that are incomplete, used, washed, worn, damaged, or returned without tags will not be accepted for exchange and may be returned to the sender at their cost.
Exchanges are subject to availability. If the requested item is unavailable, a store deposit or a product of equal value may be offered.
3. Suspected Item Tampering or Fraudulent Return
If there is reasonable suspicion that an item has been tampered with, worn, or replaced with a different item during a return or exchange process, our company reserves the right to reject the return and report the incident to the relevant authorities, including the Dubai Police, for further investigation.
We take product integrity and customer fairness seriously and will pursue all necessary legal actions in cases of suspected fraud.
4. International & Legal Compliance
Jaswely adheres to the consumer protection laws of the UAE and all relevant regulations in countries we serve through online orders. Our policies are designed to protect both our customers and the integrity of our brand.
Please note that all orders are processed and fulfilled by a company registered in the United Arab Emirates.
As such, all transactions, including terms of sale, returns, and exchanges, are governed exclusively by the laws of the UAE.
We do not operate under or comply with the consumer protection regulations of the European Union or other jurisdictions outside the UAE.
By placing an order with us, you acknowledge and agree that any disputes or claims will be resolved under UAE law and jurisdiction.
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